Shipping policy

SHIPPING & DELIVERY

At WAAB Hairhub Warehub, we aim to process and deliver your order as quickly and safely as possible. Please read the information below before placing your order.

STANDARD DELIVERY

We offer standard shipping across Australia.

  • Free standard shipping on orders over $107

  • $11 standard shipping on orders under $107

  • Please allow 2–3 business days for order processing before dispatch

  • Tracking information will be provided by email once your order has been dispatched

Delivery times may vary depending on your location, courier availability and other circumstances outside our control.

EXPRESS SHIPPING

Need your order sooner?

Select Express Shipping at checkout for priority order processing and faster delivery through our courier network.

  • Flat rate of $14.95 Australia-wide

  • Express orders are prioritised for processing and dispatch

  • Tracking information will be provided once your order has been dispatched

Please note that Express Shipping prioritises your order for processing and shipping but does not guarantee same-day dispatch or next-business-day delivery.

Delivery times may be longer for regional and remote locations.

ORDER PROCESSING

Orders are generally processed within 2–3 business days.

Once your order has been processed, it will be dispatched from our warehouse and you will receive tracking information.

During promotional periods, sales, public holidays or periods of unusually high order volumes, additional processing time may be required.

DELIVERY TIMEFRAMES

Delivery timeframes begin from the date your order is dispatched, not from the date your order is placed.

Estimated delivery times may vary depending on your location:

  • Metro areas: generally faster delivery

  • Regional areas: additional transit time may apply

  • Remote areas: additional delivery time may be required

Courier delivery timeframes are estimates only and are not guaranteed.

Additional delays may occur during public holidays, promotional periods, severe weather, courier disruptions or other circumstances outside our control.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information.

Simply use the tracking link provided in the email to view the latest status of your parcel.

Please note that tracking information may take some time to become active after your parcel has been handed over to the courier.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping address and contact details before completing your order.

If you have entered incorrect information, please contact us as soon as possible at:

waabhairhubwarehub@gmail.com

We will do our best to update your details before your order is dispatched. However, changes cannot be guaranteed once an order has been processed or dispatched.

If a parcel has already been dispatched, we may be able to request an address correction with the courier, but this cannot be guaranteed.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

WAAB Hairhub Warehub is not responsible for delays, failed deliveries, misdeliveries or additional shipping costs resulting from incorrect information provided by the customer.

WHAT IF MY ORDER HASN'T ARRIVED?

If your order has not arrived within the estimated delivery timeframe:

  1. Check your tracking information.

  2. Confirm that your shipping address is correct.

  3. Check with household members, neighbours, reception or other people who may have accepted the parcel.

  4. Contact the courier where appropriate.

  5. If you are still unable to locate your parcel, contact us at waabhairhubwarehub@gmail.com.

We will assist with the courier wherever possible.

Please note that courier delivery estimates are not guaranteed and delays may occasionally occur.

AUTHORITY TO LEAVE (ATL)

Where permitted by the courier, parcels may be delivered using Authority to Leave (ATL) if the delivery driver considers the location to be safe.

The final decision regarding whether a parcel can be left in a safe place is made by the delivery carrier.

Once the courier confirms delivery to the address provided at checkout, WAAB Hairhub Warehub is not responsible for loss, theft or damage that occurs after delivery.

If you have specific delivery instructions, you may include them when placing your order. However, we cannot guarantee that the courier will follow these instructions.

WHAT HAPPENS IF MY PARCEL IS RETURNED TO SENDER?

A parcel may be returned to us if:

  • The shipping address is incorrect or incomplete

  • The customer is unavailable for repeated delivery attempts

  • The parcel is refused by the customer

  • The parcel is not collected within the required timeframe

  • The courier is unable to complete delivery

If your parcel is returned to our warehouse, we will contact you regarding the next steps.

Additional shipping or re-dispatch charges may apply where the return has occurred due to incorrect customer information, refusal of delivery or unsuccessful delivery attempts.

CAN I CHANGE OR CANCEL MY ORDER?

Because we process orders quickly, we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you need to make a change or cancel your order, please contact us as soon as possible at:

waabhairhubwarehub@gmail.com

We will do our best to assist you. However, changes or cancellations may not be possible once your order has been processed, packed or dispatched.

DELIVERY DELAYS

While we work hard to ensure your order reaches you within the estimated timeframe, WAAB Hairhub Warehub cannot be responsible for delays caused by circumstances outside our control, including:

  • Courier delays

  • Public holidays

  • Severe weather

  • Natural disasters

  • Peak shopping periods

  • Promotional events

  • Incorrect shipping information

  • Delivery network disruptions

  • Other unforeseen circumstances

Please allow additional time during particularly busy periods.

CUSTOMER RESPONSIBILITY

By placing an order with WAAB Hairhub Warehub, you confirm that the shipping and contact information provided at checkout is accurate and that you have reviewed the applicable delivery options and estimated timeframes.

For any shipping-related questions, please contact:

waabhairhubwarehub@gmail.com