Refund policy

 

Returns & Refunds Policy

At WAAB, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.

Change of Mind

Due to the hygienic nature of personal care and hair care products, we are unable to accept returns, exchanges, or refunds for change of mind, incorrect selection, or if you simply no longer want the product.

Please ensure you choose your products carefully before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact our Customer Support team as soon as possible.

To help us resolve your request quickly, please provide:

  • Your order number
  • Clear photos of the product and packaging
  • Photos showing the damage or defect
  • A brief description of the issue

Once we review your claim, we will offer an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Please do not dispose of the product until our support team has completed the assessment.

Product Assessment

Some claims may require us to consult with the manufacturer or supplier before a final decision can be made.

We appreciate your patience during this process and will keep you informed throughout the assessment.

Electrical Products

Electrical products can only be returned if they are found to be faulty.

If your electrical product develops a fault, we recommend contacting our customer support team first. In some cases, the manufacturer may provide the quickest warranty support.

Faulty electrical products must include:

  • Proof of purchase
  • Photos or videos showing the fault (where possible)

Products found to be functioning normally after inspection will not be eligible for a refund or replacement.

Refunds

Approved refunds will be processed using the original payment method used during checkout.

Depending on your payment provider, refunds may take several business days to appear in your account after they have been processed.

Incorrect Item Received

If you receive a different product from what you ordered, please contact us immediately with:

  • Your order number
  • A photo of the item received
  • A photo of the shipping label (if available)

Please do not use or dispose of the item until our customer support team has reviewed your request.